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| Shipping & Returns |
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SHIPPING POLICY
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We try to keep all products in stock but sometimes orders will need to be processed through manufacturing. If you have any concerns or need the products right away please send us an e-mail via the contact page requesting information about the stock status of the product you`re interested on. For products that are in stock all credit card orders placed before 12:00 AM Pacific Standard Time (3:00 pm Eastern Standard time), on a business day, generally will be shipped the next day by UPS or USPS, subject to credit approval. All shipments go to the billing address. If you need to ship to a different address other than the billing address of the credit card used in the transaction your shipping may be delayed because of verification requirements. We encourage our customers to use the same billing address for shipping as it speeds up the shipping process. We reseve the right to refuse shipping to any address we decide not to ship to for any reason we deem necessary. NOTE:
CarbonXtreme ships to addresses in the 50 United States, with the following exceptions: · Hotels / Motels, etc.
· Trade Shows / Conventions / Conferences
· APO / FPO addresses
· Freight Forwarders UPS (United Parcel Service) will not deliver to P.O. Box addresses. If you require your product to go to a P.O. Box you will receive it in approximately 3-5 business days via United States Postal Service. Refused Shipments:
The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 1 or 2 weeks. We cannot process your return until we receive the product. If you refuse shipment, your shipping will still not be refunded, it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of an RC-Direct error, we will issue a credit for all shipping and handling fees, and the product once it is returned to CarbonXtreme. If through no fault of CarbonXtreme the shipment is refused, we will charge your account these outbound and returning inbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 15% restocking fee.
RETURN POLICY
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All returns need to be authorized by our customer service department and an RMA number nust be assigned to it prior to sending them to us. Items sent back to CarbonXtreme must be returned complete, in original package. Deductions will be applied to the amount of credit you receive for RMA items due to damaged, missing or unusable items (other than defects).
Please ship the package w/insurance & freight prepaid. We will refuse any package w/COD, incomplete info/Document & NO RMA #. Any amounts refunded to purchases done with Credit cards will be credited back to the credit card only.
For items returned after 30 days a 15% restocking fee will be applied. No returns, refunds or partial credits will be allowed after 60 days.
REQUIRED steps for all returns:
1. A copy of the e-mail invoice or receipt with your name and shipping address
2. Customer is fully responsible to ship back the product with Delivery confirmation for the warranty. Insurance is not required but highly recommended. All returns must be done via USPS mail with delivery confirmation to:
CarbonXtreme
P.O. Box 130696
Carlsbad, CA 92013
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